Refund Policy

Last Updated: July 2026

At RewardingKids (ABN 26 387 693 671), we want you to be completely confident in your purchase. Because we sell digital products that cannot be physically returned, standard industry practice is to offer no refunds.

However, we know that every child is unique, and we stand by the quality of our behavioral tools. That is why we offer our 14-Day “Peace of Mind” Guarantee.

1. The 14-Day Guarantee

If you purchase our Core Collection Mega Bundle, or any of our other chart collections, print the charts, follow the included ‘Lasting Change’ Parent Guide, and do not see a positive shift in your daily routine within 14 days of your purchase, you are eligible for a full refund.

To request a refund under this guarantee:

  • You must contact us within 14 days of your original purchase date.

  • Please email us at support@rewardcharts.org with your Order Number and the email address used to make the purchase.

  • We may ask for brief feedback on why the system didn’t work for your family so we can continue to improve our products, but answering is not mandatory to receive your refund.

2. Fair Use Policy

Our 14-Day Guarantee is designed to give honest parents peace of mind to try our system risk-free. To protect our small business from fraud and digital piracy, this guarantee is subject to fair use.

We reserve the right to deny refund requests if we detect abuse of the policy. This includes, but is not limited to:

  • Purchasing the bundle, downloading the entire library of 100+ charts within minutes, and immediately requesting a refund.

  • Repeated purchase and refund cycles by the same user or IP address.

  • Initiating a chargeback or dispute via PayPal or your credit card company without contacting our support team first.

Once a refund is issued, your digital license is revoked, and your access to the Member Dashboard will be permanently disabled. You must also delete any downloaded PDF files from your devices.

3. Australian Consumer Law (ACL)

If you are a consumer in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the digital service or product (such as a corrupted file that we are unable to fix or replace), you are entitled to cancel your service contract with us and receive a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund.

4. Processing Time

Once your refund request is approved by our team, we will process it immediately. However, depending on your bank, credit card company, or PayPal, it may take an additional 5-10 business days for the funds to actually appear in your account.

5. Contact Us

To initiate a refund, or if you are having technical trouble downloading or printing your charts, please reach out to us so we can help:

Email: support@rewardcharts.org

Mailing Address: RewardingKids PO Box 382 Cottesloe WA 6911 Australia